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After 25k complaints, EU wants to investigate Nintendo Switch Joy-Con drift • .net

The European Consumer Organization (BEUC), an EU co-consumer program, is seeking a European-wide survey of Nintendo Switch Joy-Con drift after receiving more than 25,000 complaints from many countries.

The group is now in contact with the European Commission and consumer protection authorities across Europe under the rules on “premature obsolescence and misleading omission of key consumer information under the EU Unfair Commercial Practices Directive”. I am submitting my own complaint.

According to BEUC, in most cases (88%), Nintendo Switch owners reported problems with their Joy-Con controllers within two years of using them.

There are complaints from switch owners in France, Belgium, the Netherlands, Portugal, Italy, Norway, Slovakia, Slovenia and Greece.

BEUC requires Nintendo to repair a broken Joy-Con for free (what it did in the past) and to inform consumers of the current Joy-Con’s “limited lifespan.”

“Consumers assume that the products they buy will last for the right amount of time according to their legitimate expectations, and they don’t have to pay for expensive replacements due to technical flaws,” said Monique, BEUC’s boss.・ Mr. Goyens said. “Nintendo now has to come up with the right solution for the thousands of consumers affected by this problem.”

I asked Nintendo for comment.

Nintendo Switch Joy-Con drift (the controller either stops proper communication with the console’s base unit or takes control of itself) has been a widely reported issue since the console was first launched.

In September 2019, a class action lawsuit was filed by Switch owners in the United States following increasing reports of people facing Joy-Con issues. At the time, Nintendo said it would fix this kind of problem for free.

Shuntaro Furukawa, president of Nintendo, was asked about an unsolved problem in June 2020 and apologized that “a trouble occurred”, Nintendo said, “We continue to aim for product improvement, but Joy-Con is in a class action. It is a target. ” In the United States, this is still a pending issue and I would like to refrain from answering specific actions. “

https://www./articles/2021-01-27-after-25k-complaints-eu-calls-for-investigation-into-nintendo-switch-joy-con-drift

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