There is a deadline for acceptance by this weekend.
Amazon has begun contacting customers who have been hit by a PlayStation 5 disaster that is presumed to be lost-theft on the release date and is offering priority orders for replacement.
However, all affected orders were refunded in one lump sum last week, which means that we will ensure that your payment details are up to date and accept your new £ 449.99 bill.
Anthony Dickens, managing director of Push Square, one of the affected customers, shared an email received from Amazon via Twitter. In the message, Amazon indicates the deadline for acceptance of 23:59 UK time on Saturday, December 5th.
To sort this, you’ll need to contact Amazon via the live text on the website or a phone line (affected customers should already be familiar with them!). After that, it should get the job done and you don’t have to sit and wait to place a new order through Amazon’s website or every time a new inventory is actually sold.
— Anthony Dickens (@antdickens) December 2, 2020
“Please note that this offer is only intended to replace the PlayStation 5 you ordered,” Amazon’s email said. “You cannot transfer it to another customer or purchase an additional PlayStation 5 unit.”
I’ve heard from a few customers I’ve been talking about over the past few weeks that have received similar emails from Amazon. For affected customers, it is worth checking to see if they have received it. And if you have been waiting, please let us know.
Amazon previously promised to “correct it” for all affected customers after a surprisingly widespread claim of stolen deliveries. A customer was told to track a PS5 order to a depot, where the driver would be fired.
Earlier this week, I contacted Amazon to ask what they were doing to investigate PS5 launch date issues, and whether future orders could reassure customers regarding order security. It was. The company has not yet supported it.