Owners of Ultimate Edition of Control are seeking a refund on PlayStation 5. Here, the next generation version of Remedy’s stylish shooter will be released as part of the PS Plus lineup in February.
Some fans say they bought Ultimate Edition with PS5 and have never downloaded or played Control on PS4. As you may remember, Ultimate Edition is a recent version of Control that unlocks the new glossy next-generation edition on February 2nd.
Currently, these fans (sometimes double-dip a second copy of the game to get a next-generation upgrade) are playing for the first time on the PS5 and are seeking a refund for what they buy. On the same day, it will start via PS Plus.
The next-generation version was expected to arrive before Christmas, but was postponed until 2021 in November.
There is additional concern from fans pointing out that the Ultimate Edition of Control was released in early January. It’s just a few weeks before it’s announced as the PS Plus title, but it’s not the first time. Happened.
I purchased Control Ultimate Edition on January 11th and 21st. Never downloaded-I wanted to wait for the ps5 version in February.Still announced February ps + free @Sony Refunds will not be respected as more than 14 days (16 days) have passed. @remedygames @sony What a ridiculous anti-consumer policy
— Tugg Speedman (@thekevinfranzen) January 27, 2021
Me too!It was ironic @remedygames @ 505_Games Ultimate will be released in the month before using Sony’s money to put Ultimate into PS +. Especially for fans who have already had to buy the game twice! The remedy to screw some of their biggest fans * twice * is pretty cold! ??
— Whereisaaron (@whereisaaron) January 28, 2021
It is up to the platform owner, such as the PlayStation, to decide whether the customer is allowed a refund, not the developer or publisher (in this case Remedy or 505 Games).
The PlayStation store has a 14-day refund policy for game purchases, add-ons, and other content only if you have not started downloading or streaming the content in question. For pre-orders, you can cancel at any time until the game launches, or 14 days if you haven’t started downloading or streaming.
Control Ultimate Edition is a bundled item that includes both PS4 and PS5 versions and was launched last September. However, some fans claim that the release date for the PS5 portion of this bundle has not yet been reached and they are entitled to a refund under PlayStation’s pre-order rules. There is no suggestion that PlayStation agrees with this interpretation of that policy yet.
Contact PlayStation, Remedy, 505 Games for more information.