Currys PC World has canceled its PlayStation 5 sales plan today as many early customers were able to place orders well before the chain’s official 9 am release time.
These orders were canceled and the affected customers were notified, and the chain has stopped selling the PS5 altogether today.
Currys initially stated that the PS5 would go on sale at 9am this morning, but realized that some early birds could be ordered early. There are reports of social media from many happy customers who say they were able to protect their PS5 as early as 5:30 am.
But obviously, this wasn’t the way Curry’s system was supposed to work-and now retailers have begun refunding these early orders.
It’s unclear how many PS5 shares in the chain were purchased by 9am, but affected customers are currently facing the lack of PS5 and having to scramble for replacement. Others say they were told to wait for the £ 450 refund to complete-many people need it to make another purchase.
In a deleted tweet that Eurogamer saw this morning, Currys’ customer service account accused what happened as “an error on our site.”
“Unfortunately, due to an error on our site, we allowed our customers to check out the PS5 before going live at 9am,” the message explained. “For this reason, you will need to cancel your order and your funds will be refunded. We apologize.”
In a scramble to organize everything, Currys first postponed the 9 am release of the PS5 to 11 am and then completely abandoned it.
?? PS5 update?
There is no PS5 available for purchase today.
We know this is disappointing news and we are working very hard to get more inventory.
Check out our social channels for up-to-date availability information.
— Currys PC World (@curryspcworld) November 19, 2020
I contacted Currys to find out more about what went wrong and when the PS5 console will be available.
But Currys isn’t the only one struggling. GAME was also planning to start selling the PS5 at 9 am, but the release was postponed until after that.
Last night, a retailer sent an email to a pre-order customer warning that the delivery date of the PS5 processed by Yodel could be delayed.
?? PS5 update?
The live stream of PS5 at 9 am is pending.
I’m really sorry, but I hope it will be released later today.
Provides updates on the page when backing up and running.
— GAME.co.uk (@GAMEdigital) November 19, 2020
Still looking for PlayStation 5? The Jelly Deal team is trying to keep this page up to date with the launch of new shares.