The refund situation for Cyberpunk 2077 is confused today after a hot statement by developer CD Projekt, who suggested that customers could get their money back.
In a statement yesterday apologizing for not seeing Cyberpunk 2077 on PlayStation 4 and Xbox One before launch, CD Projekt gave customers who weren’t happy with the console Cyberpunk 2077 and didn’t want to wait for an update. He says as follows. copy. However, it turns out that some shops haven’t played the ball and haven’t changed the refund policy for the controversial blockbuster.
— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
CD Projekt introduced Sony and Microsoft to their customers regarding refunds for digital copies of their games. But how does it actually work? According to Sony, if you start downloading or streaming your purchased content, you will not be eligible for a refund unless the content is defective. Results from customers seeking refunds from Sony are mixed.
Microsoft’s refund policy is a bit less stringent, pointing out that most purchases are not eligible for a refund after 14 days. There is a form to fill out, but if you want to go, the customer seems to have mixed results.
For a physical copy of Cyberpunk 2077, it seems difficult to get a refund. GAME store staff are currently not refunding. Instead, it shows the customer the refund email address CD Projekt included in the statement. When I asked the local GAME store if I thought the Xbox One version of the game was flawed and could get a refund, a staff member answered “no” and pointed out that an update was planned. Suggested to send an email to CD Projekt. ..
GAME has a defective return policy. You must send an email to your company’s customer service team explaining the failure and then wait for a reply. Then there is the following line from GAME: “If you want to exercise your legal right to reject a defective product, you must return it directly to the place of purchase or mail it to the address below.” Despite this note, the staff in the store requested a refund. Is rejected.
Again, that comes down to a question of interpretation: is Cyberpunk 2077 flawed? Some stores may not think so. I asked GAME for a comment.
ShopTo boss Igor Cipolletta told Eurogamer that his company is accepting refund requests for Cyberpunk 2077, but only if the customer is willing to pay for shipping. In Europe, a boxed copy of Cyberpunk 2077 has been distributed by Namco Bandai, and Cipolletta is currently waiting for confirmation to pay a refund shipping fee from Namco Bandai. Until then, the customer will have to fork out. We asked Namco Bandai for comments.
What is becoming clear is that the statement of CD Projekt refers to the existing refund policy, and there are no exceptions for Cyberpunk 2077.
In a public relations campaign for emergency investors last night, Michał Nowakowski, SVP of Business Development at CD Projekt, confirmed the same.
“You need to understand. Microsoft and Sony have a refund policy for all products that are digitally released in stores,” said Nowakowski.
“Despite some articles that saw things set up just for us, that’s not really true-these policies are in place and are always in place. Is not specifically offered for us. Anyone who purchases the title can request a refund on the PlayStation Network or Microsoft Storefront, usually within certain boundaries related to time, usage, etc. You can request a refund if done at.
“The steps at Microsoft and Sony here are the same as the other titles released on these storefronts. There seems to be a particular misunderstanding, so I’d like to articulate it.”
A CD Projekt statement issued yesterday mentioned an email address that customers could use if they were denied a refund by a retailer. “We will do our best to help you,” the company said. However, it is unclear exactly what kind of assistance CD Projekt can provide here and will eventually be refunded at the request of the shop’s customer service staff.
Marcin Iwiński, co-founder of CD Projekt, further muddyed the water, saying the company “doesn’t encourage gamers to return the game.”
“I hope they give us the opportunity to improve it on older generation consoles,” he said in a call to investors.
“One fix was released last weekend. Another fix will be released within 7 days, but obviously there are options and the easiest way is to ask the retailer for a refund. We will also provide support when possible. “
As a result of all this, the likelihood of receiving a Cyberpunk 2077 refund from a company other than CD Projekt seems to be directly related to the amount of time and energy you want to spend pursuing it. If you are refused by online chat, it may work over the phone. If the shop staff says “no”, you may be able to send the game back to the post.
Undoubtedly, the CD Projekt statement sent a shockwave to the entire video game retailer yesterday. But so far, the retail industry seems to be doing well.