Business & Investment

Go to a Gate customer who is smoking with a long refund delay of one year

Many Goto Gate customers have criticized the travel booking company for nearly a year without refund and not giving credit vouchers to the value of canceled flights.

Thousands of flights have been destroyed by the coronavirus pandemic, and travelers rely on airlines and booking sites for quick refunds.

However, many were called in for poor customer service, and resorters waited for their money for months.

One customer, Sarah James, said she had been waiting for a refund for 11 months after her flight to Nepal was canceled at Go to Gate last March.

Many people have canceled their flights in the past year due to the coronavirus

She said she spent months going back and forth with the company as to whether she was eligible for a refund, despite the restrictions.

The company finally confirmed in August that she was eligible and said she would request it from Air India, the airline she was planning to travel to.

However, the process was “stressed,” as Go to Gate accused her of being a no-show, despite having a two-hour phone record on the day of the flight and trying to figure out what to do. .. Subsequent emails.

Since August, she hasn’t heard anything other than receiving an automatic email stating that she’s processing the request.

One of the main obstacles is that there seems to be no way to contact Go to Gate.

Their website states that they have diverted all their staff to process refunds, probably because there are thousands of things to organize, but customers haven’t received them yet.

Air India also proved to be difficult, Sarah said, even saying it no longer has passenger records dating back to March.

In trying to sort this out, Sarah estimates that she spent more than 50 hours on the phone and email.

This was difficult to figure out because Money contacted Go to Gate about Sarah’s case and it looks like there is no press office, but a customer service representative replied.

Customers are dissatisfied because they haven't been able to get in touch with Go to Gate.

Customers are dissatisfied because they haven’t been able to get in touch with Go to Gate.

A spokeswoman said: “The reservation is in the refund queue and the request has been made again, so please be patient. It will be updated as soon as possible.”

The email was written in broken English and edited for clarity.

This is the money I contacted Air India, but I haven’t heard back yet.

Another Go to Gate customer, Mihoko Thornton, has canceled her flight to Japan and accepted a credit voucher. This is expected to be £ 2,360, the same value as a flight.

She booked three tickets to Japan for her and her two teenagers in July 2020, but the flight was canceled a week ago for Covid-19.

Mihoco exchanged tickets for the airline Aeroflot for an electronic voucher, but when she tried to rebook, she found that she was given only £ 354, which is only 15% of this value.

She contacted Goto Gate and asked if she could get a refund, but claimed she didn’t get a reply.

Unfortunately, neither Go to Gate nor Aeroflot are members of ATOL or ABTA.

Go to Gate states on its website that it is owned by the Sweden-based Etraveli Group.

Mihoko also asked if she could handle the bank, but she said she had to contact her within 20 days after confirming the cancellation.

This is Money. I contacted GotoGate again.

A spokeswoman said: “You must notify that the airline does not offer a refund exemption for your flight. To obtain a voucher, the customer must contact the airline directly and issue a voucher.”

For Mihoco, you will need to contact Aeroflot to get a full voucher. This is currently Mihoko’s responsibility.

Money also contacted Aeroflot, but hasn’t received any comments yet.

Many airlines and booking sites require customers to receive vouchers instead of refunds, but vacationers have a choice and can choose what they like.

However, you need to be more careful if you select a voucher and then change it to get a refund.

Mihoko and Sara are not the only ones affected by Go to Gate.

Many angry customers have taken them to Trustpilot to complain about the service, and many say it took nearly a year to get a refund.

Another Go To Gate customer says he is still waiting for a refund from May 2020

Another Go To Gate customer says he is still waiting for a refund from May 2020

This user stated that an administration fee was charged after the flight was canceled

This user stated that an administration fee was charged after the flight was canceled

Others have used social media to express their frustration.

The Twitter user said he found it difficult to get Go To Gate.

The Twitter user said he found it difficult to get Go To Gate.

Another user said he was waiting eight months for a refund for a canceled flight

Another user said he was waiting eight months for a refund for a canceled flight

The customer said he had been waiting for a refund since July 2020

The customer said he had been waiting for a refund since July 2020

What are your rights?

Customers typically need to receive a refund for a canceled flight within 7 days, but the Civil Aviation Bureau can now take longer as the pandemic continues and many people are waiting for a refund. It states that it has sex.

If you feel it takes too long, you can try chargeback and try to get the money back from the bank of the company that the bank bought.

Alternatively, you can try Section 75 of Consumer Credit Law. In this case, if you pay £ 100 to £ 30,000 with your credit card, you may be able to claim it because the card company will be equally liable if something happens. Wrong.

We recommend that you purchase travel insurance as soon as you book, in case your flight or vacation is cancelled.

Many insurance companies do not offer compensation for coronavirus-related cancellations, but it is still worth talking to them to see if they can help.

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Go to a Gate customer who is smoking with a long refund delay of one year

https://www.dailymail.co.uk/money/holidays/article-9249615/Go-Gate-customers-fuming-year-long-refund-delay.html?ns_mchannel=rss&ns_campaign=1490&ito=1490 Go to a Gate customer who is smoking with a long refund delay of one year

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