Science & Technology

Nine of the ten healthcare providers offer telemedicine services, but nearly half face distrust of patient privacy

Warburn, Massachusetts — November 29, 2021 – new research from Kaspersky 91% of healthcare organizations have already implemented telemedicine features, and 44% have revealed that they are starting to use them after a pandemic. At the same time, 52% of respondents have experienced cases where patients refused telemedicine services due to security concerns.

Global events in healthcare in recent years Changed People’s perception of the industry. Medical institutions have adapted to new conditions, and today 56% of medical institutions are planning To increase investment in telemedicine and virtual care solutions. Kaspersky solves for healthcare decision makers how the industry’s digital transformation is progressing and to create a world where everyone has access to fast, quality care at an affordable price. I investigated the problem that I thought should be.

According to our survey, 71% of respondents worldwide believe that telemedicine services will bring maximum value to the healthcare sector within the next five years. Experts say that telemedicine is practical and attractive in many respects, is readily available, has less transmission of illness between patients and staff, can help more people in a shorter time frame, etc. It states that it has the advantages of.

This positive approach resonates with actual medical practice. Almost half (42%) of the organizations agree, and most patients are more interested in remote sessions than face-to-face sessions for convenience. Another attractive telemedicine feature for customers is that the latest technology saves time, effort, and money and provides the opportunity to consult more experienced professionals.

Due to these benefits, telemedicine services are in increasing demand from patients of all ages. Contrary to the stereotype that older people are less likely to trust the latest technology, only 51% of providers agree that the majority of patients in organizations using remote formats are under the age of 50. increase.

The most common service offered by an organization is synchronous telemedicine (51%), such as real-time communication with patients, such as video calls and chat. The second most popular service is remote patient monitoring (41%) via wearable devices, followed by asynchronous telemedicine (39%) technology. This method consists of collecting patient data and storing it on a secure cloud-based platform for further use by treatment professionals.

Still, 74% of respondents experienced cases where patients refused video calls with medical staff, and 52% reported refusing telemedicine services due to privacy or data concerns. Other reasons cited included lack of general confidence in telemedicine (33%), unwillingness to appear in video (32%), and lack of correct equipment (30%).

Patients are not the only ones concerned about privacy. Eighty-one percent of healthcare providers say clinicians in the organization have expressed concerns about protecting patient data when conducting remote sessions, and only 36% of respondents have the security measures they need for their organization. I am very sure there is.

“Trust has always been important to the healthcare sector, but today, as more and more healthcare organizations rely on technology and digital products to support their services, patients want to be confident in the privacy of their medical data. I am thinking.” Evgeniya Naumova, Executive Vice President of Corporate Business at Kaspersky Lab, commented. “”In short, the level of trust within the industry is closely tied to the provider’s ability to ensure the security of sensitive information that the provider collects, shares, and stores. With rapid development and complexity, the medical industry is in a better position for malicious attackers, so it’s time for healthcare organizations to make cybersecurity a top priority. They need to assess their current level of defense and wisely adopt the right solutions and tools. In this way, distance and cybersecurity risks are not barriers, and we can build a brighter future where everyone can receive quality medical assistance. “

Research confirms that telemedicine security is a concern for both providers and consumers. Since the privacy of sensitive patient data is a top priority for any organization, Kaspersky experts share the following recommendations to help healthcare organizations establish a high level of cybersecurity response: increase.

  • Offer Security awareness training For employees who have access to the patient’s personal information. Training should cover at least the most important practices, such as password usage, email security, private messaging, and secure web browsing.
  • The growing popularity of telemedicine services has led to Extensive use of computing devices and IT in general.. Security solutions ensure control of complex IT infrastructures and secure protection for all enterprise devices that have access to the enterprise network.
  • Don’t overlook the protection of medical devices based on embedded systems. These systems are usually less operational and can only perform very specific tasks. Security solution for embedded systems You need to be able to keep up with the latest threats and be compatible with low-end hardware.
  • Use a firewall that acts as a barrier against external threats. This protects your web server from various types of malware such as viruses, ransomware, and Trojan horses.

Full reports and details on the current state of the telemedicine industry are available here..

About Kaspersky

Kaspersky is a global cybersecurity company founded in 1997. Kaspersky’s deep threat intelligence and security expertise is constantly transforming into innovative security solutions and services that protect businesses, critical infrastructure, governments and consumers around the world. The company’s comprehensive security portfolio includes state-of-the-art endpoint protection and numerous specialized security solutions and services to combat advanced and evolving digital threats. Over 400 million users are protected by Kaspersky Lab technology, helping 270,000 enterprise clients protect what matters most. For more information,

Nine of the ten healthcare providers offer telemedicine services, but nearly half face distrust of patient privacy Nine of the ten healthcare providers offer telemedicine services, but nearly half face distrust of patient privacy

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