Games

Nintendo’s abominable guarantee to avoid Joy-Con drift

Nintendo doesn’t seem to like fixing Joy-Cons for free (Photo: Nintendo)

One reader documents Nintendo’s attitude towards repairing broken hardware and how it compares to Microsoft’s much more consumer-friendly approach.

I’m lucky The Xbox Series X arrived on the first day with a pre-order, but it was a shame because of a manufacturing defect. I think there was a problem with the fan bearings. Everyone can judge for themselves from the video. In any case, on the morning of November 11, I had to own the console for less than a day, use it for only a few hours, and then clean it up.

Normally I would just send it back to the retailer, but that would obviously be a refund given the current inventory level and I wouldn’t be able to use the Xbox for the foreseeable future. So I found myself on the Microsoft website. It took less than a minute or two to click on the device to register the warranty and book it for repair. Given the story of the tabloid “Compoface,” it was surprisingly easy. That afternoon, UPS brought it to Microsoft Germany.

The deadline was 23 days, but every day from then until the 26th, the UPS will send you a text notifying you that there was a delay and you will receive it the next day … If you are not working from home, the UPS is frustrating. Was spending three days off with notifications that took less than a day each time. I’m not impressed with the UPS at all, but the UPS has been revived and is now a replacement for the old and new (new?).

In contrast, my ongoing experience at Nintendo is terrible. I sent them Joy-Con for repairs within the warranty period due to Joy-Con drift, but the experience burned it badly. Nintendo claims that in addition to the Joy-Con drift of the Joy-Con pair I sent to one, the case was cracked and could not be reassembled after opening without replacing the case. did.

In addition, it was convenient because the other Joy-Con pairing LED strips were damaged. I can’t remember the exact amount, but due to a problem I was confident that it didn’t exist when I sent Joy-Con to Nintendo, I ended up charging about £ 50 for repairs.

Given that it’s a hassle and the final cost of repairs within the warranty period is close to the cost of buying a new Joy-Con, since then I’ve bought a new Joy-Con and slowly Joy-Con withdrawals. I changed it to Con’s graveyard. Over the last three years, it has included five flawed Joy-Cons.

But recently, my daughter’s Pokemon: Let’s Go Console Eevee Joy-Con has begun to drift. Given how valuable it was to them, I submitted it for in-warranty repairs on November 2nd. Based on my previous experience, I shot it by hand and captured it exactly just before shipping it to them.

Almost three weeks later, on the 21st, they emailed me a £ 29.33 repair quote. This is also because the housing is allegedly cracked. This time I knew there were no cracks that would prevent me from replacing the stick, so I immediately responded to customer support and sent a video as proof. However, on November 27th, they sent me a “waiting for payment” email, suggesting that they hadn’t read my answer, so I decided to call their customer support team.

Nintendo’s customer support members basically mentioned “cracked homes” in their quotes, but in reality it was caused by scratches on the homes caused by the “L” button that appears in 11 seconds of the video. I notified that. ..

In addition, they informed me that my warranty was invalid because it was worn out. I pointed out to them that the similarity was to buy a new car and drive it a few miles before suffering from a steering failure. Later, when I brought the car back to the dealer for repairs, I was told that the car’s warranty was invalid because I got a bonnet paint tip.

It was then very factually notified that the warranty would be void due to damage. To me, abrasions are everyday cosmetics, and it seems that Nintendo is using the little things to reduce costs and make a profit.

To say that I felt fooled by the product warranty is not what I mean, but polite. For the first time they tricked me out of my money and questioned myself about the condition of my Joy-Con. This time I have evidence of Joy-Con’s condition and they have to go back to their claim that the incident was cracked and out of service, my belief that I was first fooled. I reaffirmed, but they still bound me to the ransom.

If any of our staff treats any of our customers that way, they will of course be disciplined. But Nintendo, in my opinion, has restored the abominable practice of circumventing guarantees to their policy, and they should be ashamed of it.

Reader Antony

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Nintendo’s abhorrent warranty dodging over Joy-Con drift – Reader’s Feature

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