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Sony and Microsoft refuse to refund Cyberpunk 2077 PS4 and Xbox

Sony and Microsoft don’t seem to think cyberpunk is their problem (Photo: CD Project)

CD Projekt offers a free refund for the console version of Cyberpunk 2077, but Sony and Microsoft don’t seem to be so keen on it.

Only 4 days since it first appeared Publishers and developers CD Projekt has been forced to apologize for the condition of Cyberpunk 2077 on the PlayStation 4 and Xbox One base models and has promised to respect refunds until December 21st. The only problem seems that Sony hasn’t confirmed it. Or Microsoft.

Many social media fans have reported that refunds have been refused. Sony seems to be asking customers to wait until CD Projekt releases a patch that fixes the game. This is not expected to be completed until at least February.

Sony has always been infamous for not wanting to offer digital refunds under almost all circumstances, but Microsoft is also clearly modest in this case, with many reports reporting that their refund request was denied. ing.

CD Projekt’s advice was to use the PSN or Xbox refund system, or if you have a boxed copy, try a refund at the store where you first purchased the game. Otherwise, the customer will be instructed to send an email to helpmerefund@cdprojektred.com by December 21st.

What’s particularly frustrating in this situation is that some people, including Sony, are getting refunds, but others aren’t.

It’s not clear if there is logic in deciding who will get the refund, but one theory is whether the game was played or was immediately postponed by the headline and never actually started the game. It depends. For some customer service staff, downloading seems to be enough.

Sony’s refund policy states that no one is eligible for a refund “unless the content is defective”. This is what most people consider to be Cyberpunk 2077, but Sony may claim that it works significantly better depending on the console you play. Performance on PS4 Pro, if not a bug.

Microsoft’s policy is similar, but there may be “reasonable circumstances” that require refunds given according to “various factors” such as “time from purchase date, time from release, product use”. There is. “

I don’t know how any of these three factors will matter for Cyberpunk 2077 unless I’ve already won the game and come back for a refund, but people are still denied refunds. I am.

It’s unclear what CD Projekt will do to deal with the situation, but yesterday it was revealed that it was profitable long before the game was released, and there are financial means for customers to do it right. It’s clear.

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Cyberpunk 2077 PS4 and Xbox refunds denied by Sony and Microsoft

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