The practice of training customers is not new. This concept has existed in the business environment in the form of user manuals for decades.
Nonetheless, many companies are only thinking about employee training when considering providing training. While there are certainly benefits to employee training, the benefits of having a customer base trained to get the most out of your products / services are not negligible.
So what are the benefits of these acclaimed customer trainings? Why is it so important? Here are just a few of the reasons:
Improving customer retention
This is a direct benefit of training your customers. Training helps customers get the most out of their products or services. When they can do this, they can enjoy the greatest possible benefits of your offering.
In other words, while the services we provide solve our customers’ problems, the training we provide helps our customers use our products to solve their problems without encountering additional problems.
All of this leads to a more positive customer experience, which definitely contributes to increased customer loyalty.
Reduced support costs
With well-educated customers, the number of support queries your team has to handle is dramatically reduced. As a result, the number of support executives required for the same number of customers is not reduced.
Not only does it reduce support costs, but it also has the additional benefit of improving the customer experience by reducing support requests.
If your customer support team handles a small number of queries, you can spend more time resolving serious queries and problems. In addition, fewer queries reduce the company’s turnaround time to resolve each query.
Combining a great experience with your product with a fun support experience, you can create a loyal customer base that is ready to guarantee your product.
Satisfied customers are willing to provide video voices and potential leads in the form of friends and acquaintances, which can also be paid customers. Even today, 92% of customers believe in suggestions from friends and family rather than advertising.
Easy to deploy new features and updates
Setting up a training mechanism makes it easy to add training material for new updates and features that may eventually be introduced into your product.
This allows you to deploy updates and features in your business without accidents or accidents.
Now that you understand the benefits of customer training, let’s understand how modern companies can start deploying it.
The most efficient way to provide customer training
The traditional way of providing training to customers (user manuals) has become obsolete and obsolete. Not only are they difficult for customers to understand and consume, they are unrelated to most digital products on the market today.
So how do you need to provide training to your customers?
The most efficient way is to use a learning management system (LMS) to provide training in an online environment.
Before explaining why LMS solutions are the best way to provide customer training, let’s take a quick look at what a learning management system is.
A learning management system is a platform that allows training providers to distribute and manage training content. The latest learning management system (LMS) includes management capabilities that allow training managers to deploy different courses to specific learners and track their progress.
Some LMSs also provide the ability to record learner feedback. This can be used to improve the learning experience. Such features prove to be particularly beneficial in the case of customer training.
Now that you understand what an LMS is, let’s see why it’s a great tool for providing customer training.
Benefits of using an LMS for customer training
The learning management system was created with one purpose in mind to streamline the process of training delivery and tracking. The functionality provided by the learning management system has several advantages.
Ability to create a centralized training content repository
With an LMS, you can create a training content repository that your customers can access from anywhere as long as they have access to the Internet.
This central repository is also very easy to update. Cloud-based access allows teams to upload updated training content for easy sharing with learners.
Ability to provide training in multimedia
All modern learning management systems provide multimedia support. This means customers don’t have to be trained in tedious, text-based presentations that last forever.
Instead, you can leverage video, GIF, infographics, and other visual and audio content assets to provide your customers with a compelling and user-friendly training experience.
Ability to provide just-in-time training
LMS allows customers to access training materials on demand. This allows you to log on to your LMS whenever you get stuck, find the relevant training module, and find out what information you need.
Having access to training content even after training is complete allows customers to resolve minor issues without the help of a support team.
Ability to track learner progress
The tracking capabilities of the learning management system enable companies to continually improve the customer training experience they plan to deliver.
If you can track how your customers interact with your training content, you can use this data to guide decisions that make your training experience more focused and user-friendly.
Today’s enterprises have no reason to overlook customer training because the technology they need is more accessible than ever. Sure, there are some upfront costs, but the rewards of this investment in the form of a larger, more loyal customer base are simply lucrative.
Does your business offer customer training? How are you now Share with us in the comments section below!