Almost two weeks after PlayStation 5 was launched in the UK, many Ubisoft game owners can’t upgrade their PS4 copies of Watch Dogs: Legion and Assassin’s Creed Valhalla to their respective PS5 versions.
This issue only affects those who own a physical copy of either game, and the PlayStation Store inserts the disc despite a free upgrade pass that works prominently on the cover of both games. We cannot offer a free upgrade option when you do. Since the PS5 was released on November 19, fan turmoil has gradually intensified, and many are dissatisfied with Twitter and Ubisoft’s official forums. The company has finally publicly acknowledged the issue for the first time and said it is working to resolve the issue through its Ubisoft Support Twitter account.
UK players are aware that they are having trouble upgrading the physical version of some Ubisoft games from PS4 to PS5. We are currently working on a solution to this issue and can confirm that you will continue to be eligible for a free upgrade if you encounter this issue. Please wait for a while for more information.
— Ubisoft Support (@UbisoftSupport) November 30, 2020
No announcement has yet been made as to when the fix will arrive, and there is no explanation as to why this is particularly affecting Ubisoft games in the UK-reporting the same issue affecting people in Greece, Bulgaria, South Africa, etc. There is also a country.
I own a physical version of Assassin’s Creed Valhara on PS4, so I ran into a problem myself. I eventually lost the patience to wait for a response from Ubisoft and used one of the workarounds that people share. This includes creating a new Turkish PSN account and downloading a free PS5 upgrade from it.
With the Immortals Fenyx Rising coming out on December 3rd, it’s interesting to see if this issue also affects Ubisoft’s latest open world adventure. The next game scored 7/10 in GameSpot’s Immortals Fenyx Rising review, critic Suriel Vazquez said: “Despite living behind a better game, puzzles, combat, and open world loops not only allow me to see it for dozens of hours, but even if it guides me most of the way. I would like to continue to fill out that omnipotent checklist. “