Science & Technology

We’ve finally started discussing ransomware break-in with businesses. This is what they said.

“It’s a nightmare. Do everything you can to prevent ransomware.”
– Survey respondents

Many companies are hesitant to talk about their experience with ransomware. It can be unpleasant for a policeman to be beaten. Whether it’s shameful to do nothing more to prevent it, the risk of worse advertising by discussing it, or for any other reason, companies talk about these types of violations. Tends to close.

Webroot and professional researchers have surveyed hundreds of business leaders and IT professionals about their ransomware attack experience by providing anonymity in exchange for valuable quantitative and qualitative data.

Perhaps the most amazing finding from our investigation, and certainly the broadest impact on stakeholders, is that the ransom demanded by attackers is only a small fraction of the losses associated with these crimes. There are also lost productivity, poor reputation, neutralization of customer loyalty, irrecoverable data with or without ransom payments, and the general sense of injustice associated with being a victim of a crime. ..

Our ransomware report aims to quantify these knock-on effects of ransomware as much as possible. We investigated the value of the brand and the potential for customers to remain loyal to the brand after the data was compromised. We investigated the relationship between the time to detect an incident and its cost. The total labor cost spent on restoration.

But I was also interested in the stories of real people about ransomware break-in. What advice do they give to people who may be in the same position? Respondents talked about the inevitability of attacks, that frequent backup remedies mitigate the worst effects of ransomware, the importance of planning, and advised against ransom payments.

Finally, we provide advice on how to prevent, or at least mitigate, the devastating effects of ransomware attacks. As a security company, it is natural to recommend endpoints, network security, and so on. But it gets deeper than that. We give users knowledge of what they are against and emphasize the importance of implementing multiple layers of defense.

Most importantly, no matter how comprehensive or scattered your business protection is, it is properly placed before it is needed. During the battle, it’s not time to build the battlement. It’s great if your organization has avoided the ransomware tragedy so far. But IT managers and other decision makers shouldn’t expect luck to last forever.

Here are some of the most compelling findings in the report, but download the entire eBook to access all the insights provided.

Main survey results

  • 50% of ransomware demand was over $ 50,000
  • 40% of ransomware attacks consumed more than 8 man-hours of work
  • 46% of companies say their clients were also affected by the attack
  • 38% of companies say the attack has damaged their brand and reputation
  • 45% were ransomware victims in both business and personal life
  • 50% of victims were fooled by email links or attachments on malicious websites
  • 45% of victims were unaware of the infection for more than 24 hours
  • 17% of victims were unable to recover data even after paying the ransom

About the author

Kyle Feeler


Kyle Fiehler is a Webroot writer and brand journalist. For over five years, he has created and published custom content for the technology, industry and services sectors. He is currently focused on clarifying the Webroot brand story through collaboration with customers, partners, and experts in internal areas of interest.

We’ve finally started discussing ransomware break-in with businesses. This is what they said. We’ve finally started discussing ransomware break-in with businesses. This is what they said.

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